Managed Tech Support

Managed tech supportfor secure, reliablebusiness systems.

Monitoring, patching, and helpdesk. You keep ownership.

What's included in Managed Tech Support

→HelpdeskA clear place for incidents and questions, answered by people who know the stack.
→Infrastructure MonitoringUptime and errors watched so you hear about issues before customers do.
→Security PatchingDependencies and hosts kept current, with changes you can see.

Why NodeBrains

A senior team that knows the stack, in accounts you keep, with a cadence you can see.

01
You keep the cloud accounts
We work in them with access you can revoke. Documentation stays yours. Coverage is agreed in writing, not claimed as 24/7 by default.
02
People who know the systems
Incidents land with people who know the stack, not a generic script. Response time is how quickly a real person picks up.
03
Issues before customers notice
Platforms and APIs are watched with alerts that mean something, and a path to act before the customer is the first to see it.
04
Security as a cadence
Patches planned, tested, and recorded. You can pause on notice, with a handback of notes at a clear date.

How we deliver

Four stages. You see each one before the next starts, and you keep the work when it ships.

Review your technology stack
Hosts, apps, APIs, and owners, written down before we watch anything.
Monitor systems and respond
Monitoring, a helpdesk path, and who acts when something breaks.
Apply security updates
Security and dependency updates on a schedule you can see.
Improve system reliability
What fired, what we changed, and what to improve next. You can pause on notice.

01
Uptime
The platforms stay available, with incidents recorded when they are not.
02
Response time
How quickly a real person who knows the stack picks up an incident.
03
Tickets resolved
Requests closed with a written outcome, not left in a queue.

Common questions

Need More Information?

Monitoring, patching, and helpdesk. You keep ownership.